Customer Experience Advisory Member

Matteo Melis

Active Term: 04/2025 - 04/2026

Areas of Expertise

• Your Customer Experience Strategy
  
• Your Customers, Their Experience Journey
• Customer-Focused Innovation
• Customer First Culture
• Principles of Customer ​Relationship Building
• Customer Experience in your Organization-Navigating Politics of Change

Associate Director, Commercial Management

Capgemini

Energetic, innovative sales and business development manager with significant global experience in solution selling, building business relationships and developing opportunities.

I am able to communicate fluently in English, Spanish, Portuguese and Italian and my background consists of 15 years of overseeing business development functions, building trust with all levels of stakeholders and direct field working with enterprise accounts.

Key Strengths:
• Active listener and naturally comfortable in communicating with CXO level executives to build strong relationships and business opportunities
• Leveraging of internal relationships to constantly address customers pain points and ensure business retention
• Global mindset, experienced in working with different cultures and industries
• Proactive-rather-than-reactive mentality
• Obsessed with continuous improvement of modus operandi
• Negotiation of contracts and legal documents to mitigate risks and ensure consistency with corporate targets and customer requirements
• Reliable and enthusiastic team player, always ready to encourage and help fellow colleagues
• Proven experience in building, coaching and managing working groups following strategic accounts

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